14. Troubleshooting
Look for the message you see on the TV or what is happening to you. In almost every case Pixetia tries again on its own every 30 seconds, so once you fix it you don’t need to do anything else.
On this page:
The first things to try
- Check that the TV is connected to the internet or to your home network (open another app, such as YouTube).
- If the photos are on a computer or NAS, check that it’s switched on.
- Close Pixetia and open it again.
- If nothing changes, edit the album and press Test connection ⚡ (in the options that have it) to see the reason.
Network folder (computer or NAS)
| Message or problem | What to do |
|---|---|
| “No servers were detected automatically” | Type the IP address of the computer or NAS yourself (for example 192.168.1.20). Check that it’s switched on and on the same network as the TV. |
| “The server can’t be found” or “No response from the server” | Check the IP address. It may have changed if you restarted the router. Check that the computer isn’t switched off or asleep. |
| “Wrong user or password” | Type the computer’s user and password (on Windows, those of your account). If you use a Microsoft account to sign in to Windows, try your email as the user. |
| “…requires security signing and doesn’t allow guest access…” | Windows doesn’t allow access without a user. Type your Windows user and password. |
| “Access denied” | The folder is shared but that user doesn’t have permission. On the computer, check the permissions of the shared folder. |
| “The shared folder doesn’t exist on the server” | Use Browse folders 📁 instead of typing the name, so you don’t make a mistake. |
TV or USB drive
| Message or problem | What to do |
|---|---|
| “Pixetia isn’t allowed to read the photos…” | Open Pixetia and, when the TV asks, accept the permission. If you refused it, turn it on in the TV Settings → Apps → Pixetia → Permissions. |
| “The folder … can’t be found. If it’s on a USB drive, check that it’s connected.” | Connect the USB drive again. If you moved it to another port, you may have to choose the folder again. |
| “No drives found” | The USB drive isn’t connected properly or the TV doesn’t recognize it. Try another port. |
Google Photos and Google Drive
| Message or problem | What to do |
|---|---|
| “That folder can’t be seen. In Drive, share it as ‘Anyone with the link’ (Viewer).” | In Google Drive: folder → Share → General access → Anyone with the link. Then copy the link again. |
| “That link is for a file, not a folder.” | Share the folder that contains the photos, not a single photo. |
| “That folder doesn’t exist or is no longer shared.” / “That album doesn’t exist or is no longer shared.” | Someone has deleted the folder or album, or stopped sharing it. Share it again and add the new link. |
| “That link doesn’t open a shared album.” | In Google Photos, open the album and use Share → Create link. |
| “That album has no photos (or only videos).” | Pixetia doesn’t show videos. Add photos to the album. |
| “Google Drive didn’t allow a photo to be downloaded; it will be tried again later.” | You don’t need to do anything: it will try again. |
OneDrive and Dropbox
| Message or problem | What to do |
|---|---|
| “The OneDrive account is not connected. Connect it in My albums.” | Edit the album, choose OneDrive and press Connect with Microsoft. This happens if you disconnected the account or if Microsoft withdrew the permission (for example, when you changed your password). |
| “The code has expired.” | You took too long to type the code. Press Connect with Microsoft again. |
| “The Dropbox account is not connected…” | Edit the album, choose Dropbox and press Connect from your phone. |
| “That code isn’t valid or has already been used.” | On the phone page, tap Sign in to Dropbox again to get a new code. |
| “The folder doesn’t exist in OneDrive” (or Dropbox) | The folder has been deleted or renamed. Remove it from the album and add it again. |
WebDAV and Immich
| Message or problem | What to do |
|---|---|
| “That address isn’t a WebDAV server.” | Check the address. On Nextcloud it ends in /remote.php/dav/files/user. |
| “A secure connection (https) to the server can’t be opened.” | If your home server uses its own certificate, type the address with http:// instead of https://. |
| “No Immich server responds at that address.” | Check the address and the port (usually :2283). |
| “Wrong email or password.” | Type the same details you use to sign in to Immich. |
Missing photos or photos shown wrongly
- “No photos were found in the folder”: the photos may be in subfolders. Edit the album and check “Include subfolders” on that folder.
- New photos don’t appear: Pixetia reads the folders again at the end of each round of the album. Wait for the next round or open the album again.
- Videos don’t appear: Pixetia only shows photos.
- A photo is shown rotated: some photos don’t store their orientation properly. Rotate it on your computer or phone and save it.
- “Can’t be read right now: …”: one of the album’s folders isn’t responding. The others keep being shown.
- Photos take a while to change: with very large photos or a slow connection, the next one may take a while. The first round is the slowest; after that the photos saved on the TV help.
Date, place and weather
- The date or place doesn’t appear: check that the checkboxes are checked in the album options. If the photo doesn’t have that data (for example, a scanned photo or one sent via WhatsApp), Pixetia tries to get it from the folder name. Use names like “2024-05 Rome”.
- The weather is for another city: type your city in “City for the weather”.